Terms & Conditions Aurys Distribution

Business hours

Monday to Friday from 9 am to 17 pm by calling 514 271-7011 or 1 866 271-7011.
24 hours for orders by email: info@naturadif.com or fax: (514) 271-1771.

Shipping

Shipping $ 10 in Quebec and Ontario, $ 17.50 in the rest of the Canada, except if orders exceed $ 200 in Quebec and Ontario and $ 250 in the rest of the Canada *.

Shipping rate does not apply on clay (clay Superfine 1kg, clay Superfine 3kg, clay crushed 3kg, Clay Pot 1,350 kg, and bag of clay in bulk). Specific conditions apply in the case of clay (clay Superfine 1 kg, clay Superfine 3 kg,clay crushed 3 kg, Clay Pot 1,350 kg, and bag of clay in bulk), the Aurys Customer Service will contact you to give you a more accurate delivery rate.


Payment and Delivery

By Nationex and Canada Post (Post Xpress Post or Accelerated): 1-3 working days for Quebec and Ontario. 
Accelerated Post by: 2-5 working days to other provinces. 


Price

Our prices are subject to change without notice. GST and PST are not included.


Payment Terms

All orders are Payable On Delivery (COD - cash or check, a fee of $ 7.00 additional will apply), or by credit card (Visa or Mastercard).


If your loan application is accepted for any new store:

  • The first order is payable by credit card (Visa or Mastercard). 
  • Net Pay within 30 days of invoice date. 
  • 3.5% fee if paying by credit card after 30 days. 
  • 2% discount on payments received within 10 days (No discount with credit card) 
  • An interest of 2% per month on overdue accounts will be added. 
  • The goods remain the property of AURYS irrevocably until full payment and can be repossessed without further notice. 


Claims

Claims for goods or non-compliant commands must be notified upon receipt of the goods.
No claims will be accepted after 5 business days.
Damage claims must be made with the carrier.


Return of Goods

No returns without prior authorization and copy of invoice.
Transportation costs for returns are the responsibility of the customer. No credit will be made ​​without prior reception of the products.
No return of products labeled, damaged, expired or purchased over 12 months.
A fee of 25% will be applied on any return, except in the case of breakage in transport or delivery errors or billing.
All returns must be in excellent condition for resale.


Aurys Distribution, a division of Naturadif Inc.
1320, rue Beaulac
Ville St-Laurent, Qc
H4R 1R7
Tel: 514 271-7011 or 1 866 271-7011
Fax: 514 271-1771
www.naturadif.com